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Updated Visitation Restrictions – April 2021

Dear family and friends of Hospice,

As you are aware the COVID-19 virus is in our community and we are taking this situation very, very seriously. Your health and the wellbeing of your loved one is very important to us. Our staff and volunteers are committed to providing 24/7 care. As a health care facility, we are taking steps to protect our residents, our health care team and our volunteers but we need your cooperation to do so.
Here’s how you can help us manage the risk:

  • Essential visitors are required to have a negative COVID-19 test result prior to visiting and every 14 days thereafter.
  • Upon admission to Hospice all patients will have to isolate in their room for a 14-day period. Family must follow isolation protocol for 14 days while visiting (wearing full PPE at all times).
  • If you are experiencing any COVID-19 related symptoms or new “atypical” symptoms you must notify us immediately and stay home.
  • Agree to be screened and have your temperature checked prior to entering Cornwall Hospice. To disclose if you feel unwell. Agree that if your temperature is above 37.8 degrees Celsius you will return home until you are 48 hours free from fever.
  • Important: We ask that while you’re loved one is a resident at Hospice that you PRACTICE (2 meters/6 feet) SOCIAL DISTANCING. That you wear a surgical mask, which will be provided to you (covering nose and mouth) at all times.
  • As you are aware, we must restrict visitors to only two non-rotating visitors per resident. Visiting hours are 12pm-6:00pm. We cannot safely screen visitors outside these times.
  • To self-isolate in your loved one’s room (including bathroom) and not go into the kitchen or communal areas
  • Please note that we have expanded our “outdoor visiting” rules including guidelines for window visits.
  • Please read the attached information and speak with the nursing team if you have any questions.
  • The front door is the only door to enter and exit the Hospice.

We suggest that you practice social distancing when not visiting at Hospice. This would mean that you change your everyday routines to avoid coming into close contact with others including:

  • not to go the gas station and/or grocery stores prior to coming into Cornwall Hospice
  • consider asking family or friends for help getting groceries
  • avoiding common greetings, such as handshake, hugs etc.
  • limiting contact with people at higher risk (e.g. older adults and those in poor health)
  • keeping a distance of 2 meters/ 6 feet from others, as much as possible
  • wear gown and gloves and mask if Hospice staff determine it required
  • leave jacket/sweater in your car o limit personal belongings to essentials

Please know that if your loved one has a suspected or confirmed case of COVID-19 you would need to quarantine at home for 14 days.

Please encourage family members and friends who are not able to visit to stay in touch by phone and video chats. We also provide tablets for virtual reality such as Face Timing.

You can reduce your risk by not touching your face and washing your hands. Follow the steps on our handwashing posters especially upon entering and leaving the building as well as the public washrooms.
Should you choose not to follow the terms set out, you will be asked to wear a gown, mask and gloves for the duration of the visit.

We are happy to answer your questions and concerns you may have. We know this can be a very stressful and difficult time for you, your family and friends and it is with great compassion that we convey to you how much we appreciate your cooperation to help ensure we stay as healthy as possible during these uncertain times.

Thank you very much for your cooperation.

Angela Labelle
General Manager – Carefor Hospice Cornwall


TikTok fundraiser to support Carefor Hospice

Like many non-profits, Carefor Hospice is feeling the ripple effect of the pandemic. As the hospice relies on donations to help cover approximately 50% of the annual operating costs, fundraising in 2020 has been especially challenging.

@silverfxy, a local TikTok user with over 10K followers decided to put her videos to good use and fundraise for the Carefor Hospice in Cornwall. With the help of Visual Vinyl, @silverfxy is selling her clothing line to followers from around the world. @silverfxy is excited to see the fundraiser take off on a global scale in support of compassionate end-of-life care within her community, and hopes to raise $5,000 for the local hospice.

“My mom passed away at the Carefor Hospice five years ago. I’m just happy I’ve found a way to give back to my community,” @silverfxy shared. The @silverfxy clothing line is available for purchase through visualvinyl.ca/silver-fxy.

Angela Labelle, General Manager of Carefor Hospice Cornwall shared “We are so thankful to our wonderful community in finding innovative and creative ways to fundraise for the Hospice. By doing so, it allows us to support our vulnerable clients during these unprecedented and challenging times.”

For more information contact:

Jennie Stephenson
Communications & Fundraising Specialist
C: 613-362-8045
E: jstephenson@carefor.ca


COVID-19 Window Visiting Guidelines

Permitted but under the following guidelines:

  • Pre-arranged with Coordinator, Shannon Ball at (613) 938-2763 ext. 4142
  • Occur during visiting hours of 12PM to 5:30 PM but not when other families are having outdoor visits.
  • Hospice has the right to cancel any outdoor visit for any concerns related to health and safety
  • Visitors must wear masks and maintain physical distancing.
  • No more than 3 people at any one time.
  • Hospice has the right to cancel any outdoor visit for any concerns related to health and safety

COVID-19 Outdoor Visiting Rules

We will expand our “outdoor visiting” to allow families to prearrange visits with their loved ones with the following conditions:

 Visits must be prearranged at least 48 hours in advance between the hours of 11 AM to 5 PM.  Please contact coordinator, Shannon Ball at (613) 938-2763 ext. 4142.

Hospice has the right to cancel any outdoor visit for any concerns related to health and safety.

The coordinator will arrive 15 minutes ahead of schedule with their own mask to:

Announce to reception you are on site (outside), and require from the team station the bin that includes:

  • Clipboard with guidelines and log sheet
  • Pool noodle (to measure distance)
  • Hand sanitizer
  • Disinfectant spray and cloth (to be replaced with clean cloth after visit)
  • Garbage bag (small)
  • Tissue
  • Extra masks – cloth or disposable (only if family show up without a mask)

The coordinator is responsible to replenish supplies.

Set up outdoor chairs 2 meters (6 feet) apart, leaving room for resident

  • No more than 4 people (including the resident) in total will gather together.
  • No more than two families visiting at a time at both sites to start.
  • The coordinator must ask all visitors the screening questions. If someone answers “yes” to any, they are to be asked to leave and go get tested for COVID-19.  If support is required request assistance from staff.
  • Visitors must wear masks covering face and nose at all times.
  • Visitors will be asked to sanitize hands both prior to and after the visit.
  • Physical distancing of at least 2 meters (6 feet) must be maintained between visitors from different households and the resident.
  • No entry into the Hospice by visitors is permitted (other than the essential visitor) – not even for washroom use.
  • Visits will be no longer than 1 hour in duration.
  • Visitors will be asked to be mindful of other patients and limit noise.
  • Visitors will be monitored for distancing and the use of masks. No food or drink is permitted for visitors during the visit.
  • Chairs, clipboard, hand sanitizer, bin with disinfectant wipes will be wiped down following the visit.
  • Blankets and clothing of resident will be changed after the visit, and the resident’s face and hands will be washed.

COVID-19 Update for Families of Hospice Residents

Dear family and friends of Hospice,

As you are aware the COVID-19 virus is in our community and we are taking this situation very, very seriously. Your health and the wellbeing of your loved one is very important to us. Our staff and volunteers are committed to providing 24/7 care. As a health care facility, we are taking steps to protect our residents, our health care team and our volunteers but we need your cooperation to do so.

Here’s how you can help us manage the risk:

  • If you are experiencing any COVID-19 related symptoms or new “atypical” symptoms you must notify us immediately and stay home.
  • Agree to be screened and have your temperature checked prior to entering Cornwall Hospice. To disclose if you feel unwell.  Agree that if your temperature is above 37.8 degrees Celsius you will return home until you are 48 hours free from fever. 
  • Important: We ask that while your loved one is a resident at Hospice that you PRACTICE (2 meters/6 feet) SOCIAL DISTANCING. We also ask that you wear a cloth mask (covering nose and mouth) at all times.
  • As you are aware, we must restrict visitors to only two per resident. Visiting hours are 12:00pm – 7:00pm.  If you are spending the night at hospice, you must arrive before 7:00pm.  We cannot safely screen visitors outside these times.
  • Self-isolate in your loved one’s room (including bathroom) and not go into the kitchen or communal areas.
  • Please note that we have expanded our “outdoor visiting” rules including guidelines for window visits. Please read the attached information and speak with the nursing team if you have any questions.

We suggest that you practice social distancing when not visiting at Hospice. This would mean that you change your everyday routines to avoid coming into close contact with others including:

  • not to go the gas station and/or grocery stores prior to coming into Cornwall Hospice
  • consider asking family or friends for help getting groceries
  • avoiding common greetings, such as handshake, hugs etc.
  • limiting contact with people at higher risk (e.g. older adults and those in poor health)
  • keeping a distance of 2 meters/ 6 feet from others, as much as possible
  • wear gown and gloves and mask if Hospice staff determine it required
  • leave jacket/sweater in your car
  • limit personal belongings to essentials

Please know that if your loved one has a suspected or confirmed case of COVID-19 you would need to quarantine at home for 14 days.

Please note, that increased visitation may be permitted at the discretion of management during the final 24 to 48 hours of life of your loved one.

Please encourage family members and friends who are not able to visit to stay in touch by phone and video chats. We also provide tablets for virtual reality such as Face Timing.

You can reduce your risk by not touching your face and washing your hands.  Follow the steps on our handwashing posters especially upon entering and leaving the building as well as the public washrooms.

Should you choose not to follow the terms set out, you will be asked to wear a gown, mask and gloves for the duration of the visit.

For more information contact Eastern Ontario Health Unit at: 613-933-1375 or visit https://www.eohu.ca/en

We are happy to answer your questions and concerns you may have. We know this can be a very stressful and difficult time for you, your family and friends and it is with great compassion that we convey to you how much we appreciate your cooperation to help ensure we stay as healthy as possible during these uncertain times.

Thank you very much for your cooperation.

Angela Labelle





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