Updated Visitation Restrictions – April 2021

Dear family and friends of Hospice,

As you are aware the COVID-19 virus is in our community and we are taking this situation very, very seriously. Your health and the wellbeing of your loved one is very important to us. Our staff and volunteers are committed to providing 24/7 care. As a health care facility, we are taking steps to protect our residents, our health care team and our volunteers but we need your cooperation to do so.
Here’s how you can help us manage the risk:

  • Essential visitors are required to have a negative COVID-19 test result prior to visiting and every 14 days thereafter.
  • Upon admission to Hospice all patients will have to isolate in their room for a 14-day period. Family must follow isolation protocol for 14 days while visiting (wearing full PPE at all times).
  • If you are experiencing any COVID-19 related symptoms or new “atypical” symptoms you must notify us immediately and stay home.
  • Agree to be screened and have your temperature checked prior to entering Cornwall Hospice. To disclose if you feel unwell. Agree that if your temperature is above 37.8 degrees Celsius you will return home until you are 48 hours free from fever.
  • Important: We ask that while you’re loved one is a resident at Hospice that you PRACTICE (2 meters/6 feet) SOCIAL DISTANCING. That you wear a surgical mask, which will be provided to you (covering nose and mouth) at all times.
  • As you are aware, we must restrict visitors to only two non-rotating visitors per resident. Visiting hours are 12pm-6:00pm. We cannot safely screen visitors outside these times.
  • To self-isolate in your loved one’s room (including bathroom) and not go into the kitchen or communal areas
  • Please note that we have expanded our “outdoor visiting” rules including guidelines for window visits.
  • Please read the attached information and speak with the nursing team if you have any questions.
  • The front door is the only door to enter and exit the Hospice.

We suggest that you practice social distancing when not visiting at Hospice. This would mean that you change your everyday routines to avoid coming into close contact with others including:

  • not to go the gas station and/or grocery stores prior to coming into Cornwall Hospice
  • consider asking family or friends for help getting groceries
  • avoiding common greetings, such as handshake, hugs etc.
  • limiting contact with people at higher risk (e.g. older adults and those in poor health)
  • keeping a distance of 2 meters/ 6 feet from others, as much as possible
  • wear gown and gloves and mask if Hospice staff determine it required
  • leave jacket/sweater in your car o limit personal belongings to essentials

Please know that if your loved one has a suspected or confirmed case of COVID-19 you would need to quarantine at home for 14 days.

Please encourage family members and friends who are not able to visit to stay in touch by phone and video chats. We also provide tablets for virtual reality such as Face Timing.

You can reduce your risk by not touching your face and washing your hands. Follow the steps on our handwashing posters especially upon entering and leaving the building as well as the public washrooms.
Should you choose not to follow the terms set out, you will be asked to wear a gown, mask and gloves for the duration of the visit.

We are happy to answer your questions and concerns you may have. We know this can be a very stressful and difficult time for you, your family and friends and it is with great compassion that we convey to you how much we appreciate your cooperation to help ensure we stay as healthy as possible during these uncertain times.

Thank you very much for your cooperation.

Angela Labelle
General Manager – Carefor Hospice Cornwall

COVID-19 Update

Dear Clients and Caregivers/Family Members,

As the impact of COVID-19 increases so does the reaction around the world. Measures are being taken by numerous groups and organizations to reduce the impact of the virus on people, particularly the vulnerable. These people include those: 

  • Aged 65 years and over
  • With compromised immune systems
  • With underlying medical conditions.


While the public health risk associated with COVID-19 remains low for the general population, taking precautions to protect ourselves and others will reduce the length and severity of the outbreak.  We recommend you adhere to the following recommendations: 

  • Wash your hands often: the best defense to protect yourself against the flu/COVID-19 is washing your hands often
  • Cough or sneeze into your sleeve 
  • Avoid touching your face 
  • Notify your doctor or call TeleHealth Ontario at 1-866-797-0000 if you are experiencing flu-like symptoms, such as shortness of breath, fever or cough

Carefor Programs

Carefor is taking proactive measures to keep our clients and our employees safe when care is delivered in your home or in the community.  Some programs and services have been temporarily suspended due to the outbreak and those impact will be contacted directly.

Visiting Hospice

Families or guest visiting at Hospice should ensure they are not showing any signs of illness when visiting as well as not coming to Hospice if they have been near someone who has been exposed to COVID-19. We ask that visitors stay in guests’ rooms while visiting and limit their time to common areas.

Staff Safety

We have established a COVID-19 Task Force that meets regularly to discuss our response and address any potential issues. Please be assured that we have been keeping our employees informed about infection prevention and making necessary plans to keep everyone safe.

All our employees and volunteers have been asked to exercise additional vigilance when it comes to their own health and that of others. Individuals feeling ill or experiencing symptoms of the cold or flu are expected to stay home and, if necessary, seek medical attention.

Staying Informed

Carefor is working closely with its partners such as Ottawa Public Health and the Ministry of Health to ensure that we are keeping everyone safe during this COVID-19 and flu-season. As new information becomes available we will keep you informed and let you know of any changes should they arise.

As always, Carefor continues to keep the best interest of our clients, families, and staff in mind, and is committed to ensuring that the best care is delivered in the safest way. Please know that we are monitoring the situation very closely, and that we receive updates from Public Health Ontario and the Ministry of Health daily.

For the most up to date information on COVID-19, please refer to the Ministry of Health website.

Please contact your Service Coordinator or Program Representative if you have any questions related to this information.


Steve Perry

Chief Executive Officer

Donate A Car Canada

Donate A Car Canada accepts vehicle donations for Carefor Hospice Cornwall.  We provide free towing in many areas across Canada, or you can drop off your vehicle to maximize your donation. When you donate your RV, boat, motorcycle or other vehicle to Carefor Hospice Cornwall through Donate A Car Canada, it will either be recycled or sold at auction depending on its condition, age and location. Donate A Car Canada will look after all the details to make it easy for your Charity to benefit. After your vehicle donation is complete, Carefor Hospice Cornwall will send you a tax receipt within 45 days of receiving the cheque from Donate A Car!

Click on the Donate A Car logo to be taken to the official Carefor Hospice Cornwall donation site for more information or to begin the donation process!