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COVID-19 Window Visiting Guidelines

Permitted but under the following guidelines:

  • Pre-arranged with Coordinator, Shannon Ball at (613) 938-2763 ext. 4142
  • Occur during visiting hours of 12PM to 5:30 PM but not when other families are having outdoor visits.
  • Hospice has the right to cancel any outdoor visit for any concerns related to health and safety
  • Visitors must wear masks and maintain physical distancing.
  • No more than 3 people at any one time.
  • Hospice has the right to cancel any outdoor visit for any concerns related to health and safety

COVID-19 Outdoor Visiting Rules

We will expand our “outdoor visiting” to allow families to prearrange visits with their loved ones with the following conditions:

 Visits must be prearranged at least 48 hours in advance between the hours of 11 AM to 5 PM.  Please contact coordinator, Shannon Ball at (613) 938-2763 ext. 4142.

Hospice has the right to cancel any outdoor visit for any concerns related to health and safety.

The coordinator will arrive 15 minutes ahead of schedule with their own mask to:

Announce to reception you are on site (outside), and require from the team station the bin that includes:

  • Clipboard with guidelines and log sheet
  • Pool noodle (to measure distance)
  • Hand sanitizer
  • Disinfectant spray and cloth (to be replaced with clean cloth after visit)
  • Garbage bag (small)
  • Tissue
  • Extra masks – cloth or disposable (only if family show up without a mask)

The coordinator is responsible to replenish supplies.

Set up outdoor chairs 2 meters (6 feet) apart, leaving room for resident

  • No more than 4 people (including the resident) in total will gather together.
  • No more than two families visiting at a time at both sites to start.
  • The coordinator must ask all visitors the screening questions. If someone answers “yes” to any, they are to be asked to leave and go get tested for COVID-19.  If support is required request assistance from staff.
  • Visitors must wear masks covering face and nose at all times.
  • Visitors will be asked to sanitize hands both prior to and after the visit.
  • Physical distancing of at least 2 meters (6 feet) must be maintained between visitors from different households and the resident.
  • No entry into the Hospice by visitors is permitted (other than the essential visitor) – not even for washroom use.
  • Visits will be no longer than 1 hour in duration.
  • Visitors will be asked to be mindful of other patients and limit noise.
  • Visitors will be monitored for distancing and the use of masks. No food or drink is permitted for visitors during the visit.
  • Chairs, clipboard, hand sanitizer, bin with disinfectant wipes will be wiped down following the visit.
  • Blankets and clothing of resident will be changed after the visit, and the resident’s face and hands will be washed.

COVID-19 Update for Families of Hospice Residents

Dear family and friends of Hospice,

As you are aware the COVID-19 virus is in our community and we are taking this situation very, very seriously. Your health and the wellbeing of your loved one is very important to us. Our staff and volunteers are committed to providing 24/7 care. As a health care facility, we are taking steps to protect our residents, our health care team and our volunteers but we need your cooperation to do so.

Here’s how you can help us manage the risk:

  • If you are experiencing any COVID-19 related symptoms or new “atypical” symptoms you must notify us immediately and stay home.
  • Agree to be screened and have your temperature checked prior to entering Cornwall Hospice. To disclose if you feel unwell.  Agree that if your temperature is above 37.8 degrees Celsius you will return home until you are 48 hours free from fever. 
  • Important: We ask that while your loved one is a resident at Hospice that you PRACTICE (2 meters/6 feet) SOCIAL DISTANCING. We also ask that you wear a cloth mask (covering nose and mouth) at all times.
  • As you are aware, we must restrict visitors to only two per resident. Visiting hours are 12:00pm – 7:00pm.  If you are spending the night at hospice, you must arrive before 7:00pm.  We cannot safely screen visitors outside these times.
  • Self-isolate in your loved one’s room (including bathroom) and not go into the kitchen or communal areas.
  • Please note that we have expanded our “outdoor visiting” rules including guidelines for window visits. Please read the attached information and speak with the nursing team if you have any questions.

We suggest that you practice social distancing when not visiting at Hospice. This would mean that you change your everyday routines to avoid coming into close contact with others including:

  • not to go the gas station and/or grocery stores prior to coming into Cornwall Hospice
  • consider asking family or friends for help getting groceries
  • avoiding common greetings, such as handshake, hugs etc.
  • limiting contact with people at higher risk (e.g. older adults and those in poor health)
  • keeping a distance of 2 meters/ 6 feet from others, as much as possible
  • wear gown and gloves and mask if Hospice staff determine it required
  • leave jacket/sweater in your car
  • limit personal belongings to essentials

Please know that if your loved one has a suspected or confirmed case of COVID-19 you would need to quarantine at home for 14 days.

Please note, that increased visitation may be permitted at the discretion of management during the final 24 to 48 hours of life of your loved one.

Please encourage family members and friends who are not able to visit to stay in touch by phone and video chats. We also provide tablets for virtual reality such as Face Timing.

You can reduce your risk by not touching your face and washing your hands.  Follow the steps on our handwashing posters especially upon entering and leaving the building as well as the public washrooms.

Should you choose not to follow the terms set out, you will be asked to wear a gown, mask and gloves for the duration of the visit.

For more information contact Eastern Ontario Health Unit at: 613-933-1375 or visit https://www.eohu.ca/en

We are happy to answer your questions and concerns you may have. We know this can be a very stressful and difficult time for you, your family and friends and it is with great compassion that we convey to you how much we appreciate your cooperation to help ensure we stay as healthy as possible during these uncertain times.

Thank you very much for your cooperation.

Angela Labelle


COVID-19 Update for Visitors

To all Carefor Hospice Cornwall patient and family members:

Effective immediately we are asking each patient to identify ONE (1) non-rotating visitor be appointed while they reside in Hospice. Visiting hours are limited from 12:00PM to 5:30PM.

The designated visitor must be listed as an essential visitor and will be asked to complete a screening test upon each visit. Once screened by a staff member, we ask the visitor to remain in the room of their loved one and do no go to any common areas. As the COVID-19 situation progresses, these limitations are subject to change.

We recognize that this is an exceptionally challenging time for all families and caregivers. We encourage all visitors to self-screen before visiting Hospice. If you or a family member living in the same residence are showing any symptoms of COVID-19, we ask that you please remain at home and report to the Eastern Ontario Health Unit. We encourage family and loved ones to also take advantage of technology to visit with loved ones remotely through phone calls and FaceTime when possible.

Any exceptions to these limitations must be approved by management.

We would like to thank you for your understanding as we continue to adapt to current circumstances.

Sincerely,

The Team at Carefor Hospice Cornwall


COVID-19 Update – Visitors

To all Carefor Hospice Cornwall patient and family members:

Carefor Hospice Cornwall has been closely following the developing situation regarding COVID-19 (Coronavirus) in the five Eastern Counties.  Effective immediately, Carefor Hospice Cornwall has implemented strict visiting limitations to ensure the safety of our staff, patients and family members.

Community Programs & Volunteer Services

At this time, all community-based programs and volunteer services are suspended until further notice.

Visitors of Patients in Hospice

We are asking each patient to identify TWO (2) non-rotating visitors be appointed while they reside in Hospice. Visiting hours are limited from 11:00AM to 7:00PM.

Designated visitors must be listed as an essential visitor and will be asked to complete a screening test upon each visit. Once screened by a staff member, we ask visitors to remain in the room of their loved one and do no go to any common areas. As the COVID-19 situation progresses, these limitations are subject to change.

Further Precautions

We recognize that this is an exceptionally challenging time for all families and caregivers. We encourage all visitors to self-screen before visiting Hospice. If you or a family member living in the same residence are showing any symptoms of COVID-19, we ask that you please remain at home and report to the Eastern Ontario Health Unit. We encourage family and loved ones to also take advantage of technology to visit with loved ones remotely through phone calls and FaceTime when possible.

Any exceptions to these limitations must be approved by management.

If you would like to connect with a specific staff member at Carefor Hospice Cornwall, please find their contact information below:

We would like to thank you for your patience and understanding during this difficult time. If you need support, please reach out to our Patient & Family Supportive Services Coordinator.

 

Take care,

The Team at Carefor Hospice Cornwall